Should you have any enquiries, please feel free to contact our Customer Service Representatives at:

Email: [email protected]
Customer Service Hotline: 2111 2999

Office hours
Mon-Fri: 9:00 am to 7:00 pm
Sat: 9:00 am to 1:00 pm
(Please note that calls may be recorded to ensure service quality.)

Fax: 2134 3377
Branch: Please click here for details

Apart from above contact methods, welcome to contact us via below PrimeCredit WhatsApp, we are always here to serve you.

Please only interact with the PrimeCredit official WhatsApp account with a verified green tick from WhatsApp.

Personal Loan: 2111 0199 WhatsApp Us
Credit Card / Insurance: 2269 8808 WhatsApp Us

Your opinions will help us serve you better and we welcome your views and comments through the following channels; we promise to follow up as soon as practicable:

  • Visit any of our branches and share your feedback with our Customer Service Representatives who are always ready to listen and answer your concerns.
  • Complete and return the Customer Feedback Form or inform us in writing:
    • by Fax to: 2864 6524; or
    • by Mail to: P.O. Box No. 23207, Wanchai Post Office, Hong Kong (Indicating “Customer Feedback”); or
    • submit in person at any of our branches
  • Call our Customer Feedback Hotline at 2269 8877 during office hours: Mon-Fri 9:00a.m. to 6:00p.m. (Please note that calls may be recorded to ensure service quality.)
  • Email us with your contact number to [email protected]

We will acknowledge receipt of your feedback within 7 days and will endeavour to reply to you within 30 days. For any feedback referred to us by a third party, we will contact the respective customer directly in order to protect our customer’s privacy.

Thank you for your support and we look forward to hearing your valuable feedback.