Should you have any enquiries, please feel free to contact our Customer Service Representatives at:

Email: [email protected]
Customer Service Hotline: 2111 2999

Office hours
Mon-Fri: 9:00 am to 7:00 pm
Sat: 9:00 am to 1:00 pm
(Please note that calls may be recorded to ensure service quality.)

Fax: 2134 3377

Your opinions will help us serve you better and we welcome your views and comments through the following channels; we promise to follow up as soon as practicable:

  • Visit any of our branches and share your feedback with our Customer Service Representatives who are always ready to listen and answer your concerns.
  • Complete and return the Customer Feedback Form or inform us in writing:
    • by Fax to: 2864 6524; or
    • by Mail to: P.O. Box No. 23207, Wanchai Post Office, Hong Kong (Indicating “Customer Feedback”); or
    • submit in person at any of our branches
  • Call our Customer Feedback Hotline at 2269 8877 during office hours: Mon-Fri 9:00a.m. to 6:00p.m. (Please note that calls may be recorded to ensure service quality.)
  • Email us with your contact number to [email protected]

We will acknowledge receipt of your feedback within 7 days and will endeavour to reply to you within 30 days. For any feedback referred to us by a third party, we will contact the respective customer directly in order to protect our customer’s privacy.

Thank you for your support and we look forward to hearing your valuable feedback.